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Refund / Exchange policy:
Buyers are more comfortable with the sellers who offer effective warranty and returns policies. Keeping the comfort level of our valued customers, ebuyer.pk offers a / warranty/ refund / exchange policy.
You must understand here that any product can only be refunded or exchanged within only 14 calendar days after its delivery.
You can apply for refund or exchange if the following conditions are fulfilled:
Item is not as listed on the product detail page of ebuyer.pk.
On the time of arrival, item appears to be damaged or faulty.
Item is not complete.
The quality of the item is not as just mentioned on the store.
Returning Item must include:
All accessories and free gifts.
Certificates, manuals and warranty cards.
Packaging (box, internal packaging etc.).
Item must be unused and returned in its original packing.
Sealing should not be broken.
How to Refund or Exchange an Item:
The simplest way to arrange a return is to email or call our Customer Service Centre.
Do not send us any item unless you receive a confirmation message officially from ebuyer.pk.
Upon receipt of the returned product, we will examine it and notify you with the status of your refund.
If your refund is approved, we will initiate a refund via Bank Transfer / Cheque.
Product’s warranty is mentioned in product description.
Faulty and damaged Goods:
Brand Warranty:It a fault occurs within the warranty period of a product, it will be repaired under the terms of your warranty, you are advised to contact directly to the manufacturer of the product.
ebuyer Warranty:ebuyer giving its own one or two years warranty as well on some products, if a fault occurs within the warranty period of a product, it will be repaired free of cost under the terms of your warranty.
If there is a fault after the warranty period, we offer a repairing estimated service. You will be asked to pay the repairing charges.
- Ebuyer.pk is registered company on every relevant e-commerce domain. It is run with the NTN No. 4181411-8. So, you must consider it as a reliable and trustworthy platform.